Refund policy

Your satisfaction is our priority! If you are unhappy with your order for any reason, please contact us so we can do our best to resolve it.

Damages or Order Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Pictures are very helpful! You have 30 days from the date of delivery to contact us regarding the issue. If there are some extenuating circumstances, we are willing to listen. Once the problem is investigated we will discuss to find a solution you find acceptable, potentially including exchange, replacement, or refund. At a minimum, you will be able to return the product for a full refund.

Order Mistakes
If you ordered something by mistake, you will be responsible for the cost of the return shipping, but we will be happy to help with a discounted shipping label. If the product is returned in perfect sellable condition, we won't charge a restocking fee. If the product is damaged when we receive your return, your refund will be adjusted accordingly.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How to Get Started

To start a return, you can contact us at wecare@henlay.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We can not accept responsibility for items sent back to us without first requesting a return.

You can always contact us for any return question at wecare@henlay.com.